Yes, we offer free shipping on all orders.

UP.Direct does not offer next day delivery. The shipping costs are free but the lead times depend on whether you have ordered Cartons or Pallets. Please refer to our table above.

UP.Direct ship to UK Mainland (including Northern Ireland and Highlands). We do not ship to Isle of Man, Guernsey, Republic of Ireland, Jersey, Isle of Wight, or outside of the UK currently.

3-5 working days.

7-10 working days.

Palletised orders will be sent via Walkers Transport. Once an order is placed that is being delivered via pallet, a member of Walker Transport will be in touch to organise delivery at a suitable date/time. Palletised orders are available for Business Customers only. If an order is placed that amounts to a pallet worth of stock, we will always send this out palletised, with no option for courier delivery. To change your delivery preferences for palletised or courier orders, please reach out to customersupport@up.direct

If your order has been sent via cartons you can use your tracking ID To see where you parcel is on the yodel website: https://www.yodel.co.uk/track/

If your order has been sent via Pallet, please get in touch with Walkers Transport who will be able to assist you on the status of your delivery: Pallet Delivery Companies UK & Ireland | Walkers Transport

We will not be held responsible for any additional costs incurred through incorrect delivery addresses being provided, as these items may need to be re-delivered.

For issues with delivery, please reach out to customersupport@up.direct

Please note goods cannot be collected from our premises.

If an item is not available due to stock shortages, a member of the UP.Direct team will be in touch.
For further information, please consult the delivery section of our Terms and Conditions

We operate on an untimed delivery service, so you will not be able to choose a specific day or time for delivery. We will communicate via email throughout the delivery process on the status of your delivery. For tracking information, if your order is via carton/courier delivery, please refer to https://www.yodel.co.uk/track/. For palletised delivery, please contact Walkers Transport